Store Policy
Shipping
Each piece is crafted and finished by hand in Guayanilla, Puerto Rico.
Production times vary depending on the design, complexity, and leather availability. If the product is ready for shipment, it will be dispatched in approximately 3–5 business days after payment and delivery confirmation. If the item needs to be custom-made, the lead time will be agreed upon directly with the customer to ensure clear expectations and responsible service.
All shipments are sent from Puerto Rico via USPS, and the shipping cost must be covered by the customer. The tracking number will be shared once the item is in transit.
Returns
All pieces are handmade using premium Italian vegetable-tanned leather and high-quality hardware. Due to the artisanal nature of the work, returns are not accepted once the piece has been delivered.
If your item arrives with a stitching issue or a craftsmanship flaw, I will gladly evaluate and repair it. Please contact me within 7 days of receiving your order.
Damage caused by misuse, improper care, water exposure, excessive heat, or natural wear is not covered.
Stitching and Hardware Warranty
The hand-sewn saddle stitch is designed to last. I offer a 6-month warranty against manufacturing defects.
Regarding hardware (buckles, carabiners, rings, clasps): although I select reliable suppliers and durable materials, I do not manufacture these components. For this reason, any structural failure of hardware after 30 days is not covered, but I can replace them for the cost of the hardware and installation labor if the customer wishes.
Payment Methods
The following payment methods are accepted:
• ATH Móvil
• PayPal
• Venmo
• Offline payments arranged directly
Contact
If you have questions about your order, processes, production time or leather care, you can contact us through the site's contact page.